Wherever possible, THINK! STUDIO makes every effort to support our customers. We strongly encourage our customers to login to their account for checking of project status, tickets and billing information before opening a new support request.
THINK! STUDIO is responsible for supporting our clients by isolating specific problems that may be encountered by using THINK! STUDIO's Services. We will however provide basic assistance and advice based on your description of the problem which you have encountered. THINK! STUDIO will not offer technical support for third party vendor products that are not part of existing server services.
Support Hours
Phone
Phone support is provided daily from 9.00am to 6pm, Monday to Friday.
For critical issues (i.e. your server is down and in accessible to the public), THINK! STUDIO has onsite personnel available round the clock to provide assistance.
Email
Email support is available 24 hrs a day via here.
We'll try to ensure every request is answered within 24 working hours.
Emergency Support
For customers that require emergency support services outside of business hours are chargeable.